Returns & Refunds Policy

Nothing in this policy limits your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, contact us at [email protected] within 7 days of delivery. We will replace the item or provide a full refund, including shipping.

Change of mind

Because honey is a food product, we cannot accept change-of-mind returns on jars that have been opened or had their seal broken. Unopened jars in original condition may be returned within 30 days of delivery for a refund of the purchase price; return shipping is at the customer’s cost.

How refunds are processed

Refunds are issued in AUD to the original payment method via Stripe, normally within 5–10 business days of our receiving the returned item or approving the claim.

Contact

To start a return: [email protected].