Privacy Policy

Genesis Honey Co Pty Ltd ("we", "us") is committed to protecting your privacy. This policy explains what information we collect and how we use it.

What we collect

When you place an order we collect your name, email address, shipping address and phone number so we can fulfil and deliver your order. Payments are processed by Stripe; we never see or store your full card details. If you join our newsletter we store your email address. If you contact us we store your message so we can respond.

How we use it

We use your information to process orders, deliver products, respond to enquiries and — only if you have opted in — send occasional email updates. We do not sell or rent your personal information to third parties.

Third parties

Order and payment data is shared with Stripe (payment processing) and our shipping carriers (delivery) solely to fulfil your order. These providers handle your data under their own privacy policies.

Website analytics

We use Google Analytics and Google Ads to measure visits and purchases, and Contentsquare to record how visitors move through the site — pages viewed, scrolling, taps and clicks — so we can find where the site is confusing. These recordings mask what you type into our contact, review and newsletter forms, and never include card details, which are entered in Stripe's secure form. Analytics and recording data is held by those providers under their own privacy policies.

Access and removal

You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing [email protected]. Newsletter emails include an unsubscribe link.

Contact

Questions about this policy: [email protected]. Genesis Honey Co Pty Ltd (Australia); products made by Genesis Honey Co Ltd, Mount Maunganui, New Zealand.