GENESIS HONEY CO PTY LTD — AUSTRALIAN OPERATIONS

Effective Date: 21 March 2025  |  Last Updated: 1 June 2025

Genesis Honey Co Pty Ltd (ACN 685 563 106) (‘Genesis Honey Co’, ‘we’, ‘our’, ‘us’), registered in New South Wales, Australia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit genesishoney.co and purchase from us.

Genesis Honey Co Pty Ltd operates the Australian consumer-facing store at genesishoney.co . Wholesale operations are managed by the related entity Genesis Honey Co Limited (NZ Company No. 9207961), which maintains its own privacy practices under New Zealand law.

  1. Information We Collect

1.1 Information You Provide

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely — we do not store card details)
  • Order history and purchase details
  • Communications via our contact or wholesale enquiry form

1.2 Automatically Collected Information

  • IP address, browser type, and device information
  • Pages visited, time on site, and referring URL
  • Cookie and analytics data (see Section 5)
  1. How We Use Your Information
  • To process and fulfil your orders from our Australian fulfilment location
  • To communicate order status, shipping updates, and delivery confirmations
  • To respond to your enquiries within 1–2 business days
  • To send marketing communications (with your consent — unsubscribe any time)
  • To improve our website, product listings, and customer experience
  • To comply with Australian legal and taxation obligations
  1. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties including:

  • Shipping and logistics partners (for order fulfilment and delivery within Australia)
  • Payment processors (Stripe, PayPal, or similar — for secure transaction processing)
  • Email marketing platforms (only if you have opted in to marketing)
  • Google Analytics and advertising platforms (aggregated, anonymised data)
  • Our related entity Genesis Honey Co Limited (NZ) for wholesale order coordination
  • Law enforcement or regulatory authorities when required by Australian law
  1. Data Storage & Security

Your data is stored on secure servers with SSL encryption, restricted access controls, and industry-standard security measures. We retain your data for as long as necessary to fulfil the purposes in this policy or as required under Australian law (including the Australian Consumer Law and taxation records requirements).

  1. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support advertising. You may disable cookies in your browser settings, however some site features may not function correctly without them.

  1. Your Rights Under the Australian Privacy Act 1988
  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of direct marketing communications at any time

To exercise these rights, contact: privacy@genesishoney.co

If you are unsatisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. Contact

Entity: Genesis Honey Co Pty Ltd  |  ACN 685 563 106
Email: privacy@genesishoney.co
Registered State: New South Wales, Australia